Privacy notice
Last updated: 11 October 2026
This notice explains what personal information we collect when you use Report My Rent, how we use it, who we share it with, and your rights.
The short version
- Report My Rent is a product of Wollit Ltd. Wollit is responsible for your information.
- We use your details and your bank transactions to find your rent and report it to Experian, Equifax and TransUnion.
- We never see your bank login or your full card number.
- You can ask to see, correct or delete your information at any time.
1. Who we are
Report My Rent is a trading name of Wollit Ltd ("Wollit", "we", "us"), a company registered in England and Wales, company number 10687003, with its registered office at 35 Ballards Lane, London N3 1XW. Wollit is the controller of your personal information, which means we decide how it is used and are responsible for protecting it. We are registered with the Information Commissioner's Office, registration number ZA554988.
Report My Rent uses Wollit's own systems to connect your bank and report your rent. Your Report My Rent account is separate from the Wollit app: signing up to one does not sign you up to the other.
For any question about your information, or to use your rights, email [email protected].
2. The information we collect
Information you give us
- Your email address, first name, last name and date of birth.
- The address of the home you rent.
- Your tenancy details: the type of tenancy, the contract length, when it started and your rent.
- Which payment is your rent, and the plan you choose.
- Anything you tell us when you contact us.
Information from your bank, through TrueLayer
With your consent, TrueLayer gives us read only access to the account you pay your rent from: the account holder's name, the account number and sort code, and your transactions, including their descriptions, amounts and dates. We never see your bank login details, and we cannot move money.
Information from Stripe, our payment provider
Whether your payment worked, your card type, the last four digits and expiry date of your card, and your billing address. Stripe holds your full card details; we never see them.
Information from the credit reference agencies
Any errors Experian, Equifax and TransUnion send back about the rent we report.
Information collected when you use the website
- A cookie that keeps you signed in. See our cookies page.
- Your IP address, browser and device, which our systems record to keep the service secure.
- Which pages you visit and what you click, through our analytics provider PostHog. PostHog runs without cookies. On the sign-up, sign-in and account pages we hide the text on the page, so your name, bank and amounts are not recorded.
Sensitive information in your bank transactions
Your transactions may reveal things about you, such as your health, religion or politics, from the places you pay. We only use your transactions in the ways this notice describes.
3. How we use your information, and our lawful basis
The law only lets us use your information when we have a lawful basis. Here is what we do and why.
| What we do | Information we use | Lawful basis |
|---|---|---|
| Create your account and sign you in | Email address, sign-in codes, your session | Contract: we need it to provide the service you asked for |
| Connect your bank and find your rent | Your details, tenancy details, bank transactions | Contract |
| Report your rent to Experian, Equifax and TransUnion | Name, date of birth, address, tenancy details, rent payments | Contract |
| Take payments and give refunds | Email address, plan, payment details from Stripe | Contract |
| Send emails about your account, such as receipts, rent found, bank renewal and plan reminders | Email address, name, account and plan details | Contract, and legal obligation for plan reminders |
| Keep the service secure and prevent fraud and misuse | Account details, IP address, device and sign-in details | Legitimate interests: protecting you, us and the agencies |
| Understand how people use the website, to improve it | Pages visited, device and browser, without cookies | Legitimate interests: making the service work better |
| Measure our adverts on Facebook and Instagram, if you came to us by clicking one | Email address, name, town and postcode (scrambled before they leave us), the advert's click code, IP address and browser | Legitimate interests: knowing which adverts work |
| Answer your questions and complaints | Your messages and account details | Contract, and legitimate interests |
| Keep tax and financial records, and answer lawful requests from regulators, courts and the police | Payment records and any information the request covers | Legal obligation |
We only send you marketing emails if you agree to them, and you can stop them at any time with the link in each email.
4. Finding your rent automatically
Our systems look through your transactions automatically to find payments that look like rent. You then confirm which one is your rent. We do not make any decision about you, such as whether to give you credit, by automated means. If you think our systems got something wrong, contact us and a person will review it.
5. Reporting to Experian, Equifax and TransUnion
Each month, we send your name, date of birth, address, tenancy details and your eligible rent payments to Experian, through the Experian Rental Exchange, and to Equifax and TransUnion, in line with the rules Experian, Equifax and TransUnion set. We report it under Wollit's name, as the company that supplies the information. We only report rent payments we find in your bank account. A month we can't report may show on your credit file as a month without a rent payment.
Once they receive it, Experian, Equifax and TransUnion are each a separate controller of that information. They add it to your credit file and share it with lenders and other organisations, who use it to check your identity, prevent fraud and decide whether to lend to you. The agencies normally keep it for six years, including after you cancel your plan. How the agencies use your information is explained in their shared notice, the Credit Reference Agency Information Notice (CRAIN) (also on Equifax's and TransUnion's websites). You can get your credit report from each agency for free.
6. Who we share your information with
We share your information only with:
- Experian, Equifax and TransUnion, to report your rent, as described above.
- TrueLayer, which connects your bank and is a separate controller of the information it handles under its own privacy notice.
- Stripe, which takes your payments. Stripe also uses some information as a separate controller, for example to prevent fraud and meet its own legal duties.
- Companies that run parts of the service for us, under contract and only on our instructions: DigitalOcean (hosting), PostHog (website analytics), Google Fonts (the website's fonts, which receives your IP address) and Resend (sending our emails).
- Meta (Facebook and Instagram), only if you came to us by clicking one of our adverts there. We tell Meta when you ask for a login code, create an account, confirm your rent, start a plan and keep it past the 14 day refund period, so it can count which adverts work. We scramble (hash) your email address, name, town and postcode before they leave us, and send the code Meta added to the advert's link, your IP address and your browser. Meta handles it under its Business Tools Terms. We do not put Meta's pixel or cookies on our website.
- Our professional advisers, such as lawyers, auditors and insurers, where they need it.
- Regulators, courts, the police and other authorities, when the law requires us to.
- A business that buys or takes over Report My Rent, which would have to use your information as this notice says.
7. Information sent outside the UK
Some of the companies above store or process information outside the UK. PostHog keeps our website analytics in the European Union, which the UK recognises as giving the same protection. Stripe, Resend and Google process information in the United States. We make sure it stays protected: either the country is covered by UK adequacy regulations (for the United States, the UK Extension to the EU and US Data Privacy Framework, where the company has signed up to it), or we use the contract clauses approved by the Information Commissioner. Contact us for a copy of the safeguards.
8. How long we keep your information
| Information | How long we keep it |
|---|---|
| Your account, tenancy and the rent we reported | While your account is open, then 6 years after it closes |
| Payment and refund records | 6 years after the end of the financial year they belong to |
| Bank transactions we read to find your rent | While your account is open, then 6 years after it closes |
| Accounts that never start a plan | 12 months, then deleted |
| Sign-in codes | Deleted soon after they expire |
| The click code from one of our adverts, and what we sent Meta about it | 30 days |
| Messages with us | 3 years after our last contact with you |
| Website usage information | Up to 7 years |
We keep information for these periods so we can answer questions about what we reported, deal with complaints and claims, and meet our legal duties. After that we delete it, or remove anything that identifies you.
9. Your rights
You have the right to:
- get a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to limit how we use your information;
- object to us using your information on the basis of our legitimate interests;
- receive the information you gave us in a format you can move to another service;
- withdraw your consent, where we rely on it, at any time;
- ask for a person to review any decision made about you solely by automated means.
To use any of these rights, email [email protected]. It is free. We may need to check who you are first. We will reply within one month, or tell you within that month if we need longer.
If you ask us to delete your information, we stop reporting your rent, end your plan and delete what we can. We have to keep some records, such as payment records, for as long as the law requires. The rent we have already reported is held by Experian, Equifax and TransUnion as separate controllers, so to ask about it, contact them directly.
10. Keeping your information safe
We protect your information with encryption when it travels over the internet, limited staff access and regular security checks. We never ask for or store your bank login, and Stripe holds your card details. If something goes wrong that puts your information at risk, we will tell you and the Information Commissioner when the law requires.
11. Under 18s
Report My Rent is only for people aged 18 or over. We do not knowingly collect information about anyone younger.
12. Complaints
If you are unhappy with how we have used your information, please tell us first at [email protected], so we can put it right. You can also complain to the Information Commissioner's Office, the UK regulator for personal information, at ico.org.uk/make-a-complaint or on 0303 123 1113.
13. Changes to this notice
We will update this notice when we change how we use your information. If a change affects you, we will email you before it takes effect.